What is covered?
List users, endpoints, servers, network devices, security systems, applications and sites that are in scope.
Managed IT & AMC
IT AMC & Support Packages
Structured annual maintenance and support frameworks for UAE businesses, with final scope and service levels confirmed against the actual environment.
Package directory
Choose a starting framework, then define the real scope.
Each package is a planning reference rather than a one-size-fits-all promise. Asset count, locations, support windows, response targets and exclusions are documented in the final quotation.
Managed IT package
Business AMC
Starting reference: AED 6000. Final scope depends on users, sites, infrastructure and SLA requirements.
Review package →Managed IT packageEnterprise AMC
Starting reference: AED 10000. Final scope depends on users, sites, infrastructure and SLA requirements.
Review package →Managed IT packageProfessional AMC
Starting reference: AED 3800. Final scope depends on users, sites, infrastructure and SLA requirements.
Review package →Managed IT packageStandard AMC
Starting reference: AED 1800. Final scope depends on users, sites, infrastructure and SLA requirements.
Review package →Before selecting a support package
AMC scope should follow the environment, not a generic label.
The package pages are planning frameworks. Final commercial terms depend on the actual asset list, sites, support window, response expectations, onsite requirements and whether parts or project work are included.
When is support required?
Define business hours, after-hours expectations, escalation contacts and any planned preventive-maintenance windows.
Remote, onsite or both?
Clarify which issues can be handled remotely and when an onsite visit or scheduled engineer presence is required.
What is excluded?
Separate parts, licenses, consumables, major projects and third-party charges from the recurring support scope.