Comprehensive coverage for SME
Package investment
Starting reference: AED 6000. Final scope depends on users, sites, infrastructure and SLA requirements.
Who this package is for
Growing SMEs that need structured IT support without building a large internal support function.
Typical coverage framework
- Asset and environment review
- Preventive maintenance planning
- Remote and on-site support coordination
- Incident escalation and service reporting
Scope, SLA and commercial terms
Package pricing is a starting reference only. The final asset list, locations, support hours, response targets, exclusions and any third-party dependencies are confirmed in the written quotation and service scope before activation.
Before the agreement starts
A useful AMC begins with a clear baseline. Diversified reviews the in-scope environment, identifies known recurring issues, confirms who can raise support requests, and records the escalation path. This reduces ambiguity once the agreement is active and helps both sides distinguish routine support from project work or third-party dependencies.
Service review and continuous improvement
Support should create visibility as well as resolve incidents. The service framework can include recurring review of open issues, maintenance observations, capacity or lifecycle risks, and recommendations that should be planned separately. Any response commitment or scheduled attendance is only treated as contractual when it is included in the approved quotation or service agreement.
What makes the package effective
The package works best when the supported environment is documented and changes are communicated before they become incidents. Diversified uses the agreed scope as the reference point for maintenance and support, while project upgrades, major migrations and unsupported third-party systems are handled through separate approval where required.