Stay informed with real-time service updates and ticket progress through Diversified’s support channels. Our team keeps you updated on every task so nothing is missed and your IT systems stay on track.
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Get reliable remote and on-site IT support whenever you need it. From urgent system issues to routine maintenance, Diversified ensures fast response and professional assistance across the UAE.
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Receive clear monthly reports covering system performance, backups, security status, and maintenance activities. Diversified helps you understand your IT environment and plan improvements with confidence.
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Reliable day-to-day support
| AMC Feature Comparison | Standard | Professional | Business | Enterprise |
|---|---|---|---|---|
| Remote support (8AM-8PM) | ||||
| Extended remote support | - | - | ||
| Onsite visits included | Monthly (1 Visit) | Monthly (1 visit) | Monthly (2 visit) | Unlimited |
| Server monitoring | Basic | Basic | Advacne | Advanced + |
| Network & firewall monitoring | Basic | Basic | Advance | Advance Plus |
| Backup monitoring & restore | Bi-Weekly | Weekly | Scheduled | On Demand |
| Endpoint security management | - | - | ||
| Cloud/hybrid support | - | - | ||
| Priority response SLA | - | Within 8 Hours | WIth in 4 Hours | within 1 Hour |
| Dedicated account manager | - | - | - |
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