The IT Support & AMC Technician is responsible for first and second level support under Annual Maintenance Contracts. This role combines remote troubleshooting with scheduled on-site visits, preventive maintenance tasks, and hardware servicing.
Key responsibilities
- Provide remote and on-site IT support for workstations, printers, and office peripherals.
- Maintain Active Directory, user accounts, and basic Windows Server tasks.
- Perform scheduled preventive maintenance and patch management under AMC terms.
- Monitor backups and assist with restores and basic disaster recovery tasks.
- Assist with network and router/switch troubleshooting at a basic level.
- Install and configure CCTV endpoints, NVR/DVR basics as required.
- Keep accurate service records and update ticketing system.
- Escalate complex issues to senior engineers and vendors.
Required skills & qualifications
- Diploma or Bachelor’s degree in IT, Computer Engineering, or equivalent.
- 2 to 4 years experience in IT support or managed services.
- Strong Windows desktop and server support skills (Windows 10/11, Server 2016/2019).
- Knowledge of Active Directory, DNS, DHCP, and basic networking.
- Familiarity with backup solutions (Veeam, Acronis) and virtualization basics (VMware/Hyper-V).
- Good customer service and communication skills.
- UAE driving license preferred; ability to travel between sites.
Experience
2+ years in helpdesk or field support; prior AMC or managed services exposure preferred.
Benefits
- Medical insurance
- Overtime / shift allowances where applicable
- Training opportunities and certification support
- Visa assistance for selected hires
How to apply
Email CV to info@diversifiedllc.ae with subject “IT Support & AMC Technician – [Your Name]” or apply via the careers page.