Job summary

The IT Support & AMC Technician is responsible for first and second level support under Annual Maintenance Contracts. This role combines remote troubleshooting with scheduled on-site visits, preventive maintenance tasks, and hardware servicing.

Key responsibilities

• Provide remote and on-site IT support for workstations, printers, and office peripherals.

• Maintain Active Directory, user accounts, and basic Windows Server tasks.

• Perform scheduled preventive maintenance and patch management under AMC terms.

• Monitor backups and assist with restores and basic disaster recovery tasks.

• Assist with network and router/switch troubleshooting at a basic level.

• Install and configure CCTV endpoints, NVR/DVR basics as required.

• Keep accurate service records and update ticketing system.

• Escalate complex issues to senior engineers and vendors.

Required skills & qualifications

• Diploma or Bachelor’s degree in IT, Computer Engineering, or equivalent.

• 2 to 4 years experience in IT support or managed services.

• Strong Windows desktop and server support skills (Windows 10/11, Server 2016/2019).

• Knowledge of Active Directory, DNS, DHCP, and basic networking.

• Familiarity with backup solutions (Veeam, Acronis) and virtualization basics (VMware/Hyper-V).

• Good customer service and communication skills.

• UAE driving license preferred; ability to travel between sites.

Experience
2+ years in helpdesk or field support; prior AMC or managed services exposure preferred.

Benefits

• Medical insurance

• Overtime / shift allowances where applicable

• Training opportunities and certification support

• Visa assistance for selected hires

How to apply
Email CV to info@diversifiedllc.ae with subject “IT Support & AMC Technician – [Your Name]” or apply via the careers page.